Employee HR platform

Company context

A fictional 400-person company handles leave requests by email across three offices.

Business problem

Employees cannot see request status and managers use different approval rules.

Stakeholders

• Employees
• Line managers
• HR
• Payroll
• IT

Stakeholder interviews

• Employees: “I never know whether the request reached my manager.”
• Payroll: “Late changes create manual corrections.”

Existing process

• Employee emails manager
• Manager replies
• HR updates spreadsheet
• Payroll receives weekly export

Business rules

• Leave balance cannot go below zero without HR approval.
• Local holiday calendars differ by office.

Customer feedback

• “I sent the same request twice because there was no confirmation.”

Sample data

• Average approval time is five working days
• 12% of requests need manual clarification

Constraints

• Respect employment-data privacy
• Support three local calendars

System / API information

Employee IDs and balances are available from the HR system as a daily export; no live API is currently available.

What would you deliver?

1. Identify inconsistent rules
2. Map AS-IS and TO-BE
3. Define roles and permissions
4. Write stories and UAT scenarios
5. Define adoption metrics

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